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General terms

General terms and conditions

The reservation must be done in writing form per email. The client gets a booking confirmation incl price per email.
The confirmation of our product is regarded as a binding booking. Pasvikturist AS is then obliged to operate the tour/carry out the service.

If the tour or experience is cancelled or not operated by Pasvikturist AS, all payments made to Pasvikturist AS will be refunded.
Many of our winter activities are subject to change due to weather- and ice conditions. As a responsible tour operator Pasvikturist AS reserves the right to change the routing and the duration of the excursions due to security matters. In case of such changes no claim for refund possible. Northern lights can never be guaranteed on the excursions.

When the product is ordered and confirmed, this is a binding booking.
You can find the detailed terms of cancellation for the different products on  this page.
The product must be paid for in advance, unless otherwise arranged.
We will send you an invoice or charge your credit card. This will be arranged with the client in advance.

Acceptance: By paying the final amount the customer has accepted the general terms and conditions listed on our web pages.

Pasvikturist AS will emphasize that participation on excursions happens on the participants’ own responsibility. The tour operator assumes no responsibility for the financial consequences of potential accidents / injuries that might occur during the activity. Pasvikturist recommends to draw a travel / accident insurance.

Visa application

If the application has been lodged with the Russian Consulate, the client must cover the cost of the visa regardless of the timing of the cancellation.

Bus tickets Russia

In the event of cancellation after the ticket is issued and up to 72 hours before departure, amount paid will be refunded minus service fee – 100 NOK per person.
Cancellation less then 72 hours before departure – 100%  must be paid.

Tours  – Packages – Transfers

Tours without accommodation, 1-9 person
In the event of cancellation 2 weeks or more prior to the tour, no cancellation fee applies.
In the event of cancellation less than 2 weeks until 72 hours prior to the tour: 500 NOK per booking (service fee).
In the event of cancellation less than 72 hours until 24 hours piror the tour: 50% of the total fee must be paid.
In the event of cancellation less than 24 hours prior the tour: 100% of the total fee must be paid.

All tours (excl and incl accommodation), Groups from 10 persons
In the event of cancellation from the booking confirmation is received until 4 weeks  prior to the tour: 1000 NOK per booking (service fee).
In the event of cancellation less than 4 weeks until 72 hours prior to the tour, 50% of the total fee must be paid.
In the event of cancellation less than 72 hours prior to the tour, 100% of the total fee must be paid.

All tours incl accommodation, transfer Finland and Russia, 1-9 persons
In the event of cancellation from the booking confirmation is received until 2 weeks  prior to the tour: 500 NOK per booking (service fee).
In the event of cancellation less than 2 weeks until 72 hours prior to the tour: 50% of the total fee must be paid.
In the event of cancellation less than 72 hours: 100% of the total fee must be paid.

Changes of booked and confirmed services:
All changes or alterations to be made to the reservation shall be made in writing from within office hours Mon-Fri 09:00–16:00.
firmapost@pasvikturist.no
The requested changes are subject to the written approval of Pasvikturist AS
If changes courses exra costs: must be covered by the client.

Prices

We reserve the right to price changes due to changes in exchange rates or change in prices from our suppliers.
We are subject to possible price errors on these websites.

Insurance

Pasvikturist AS has the general third Party Liability Insurance from SpareBank1 Company Ltd.
All coaches or other motorized vehicles used in traffic in Norway must have a valid motor liability insurance.

Force Majeure

Pasvikturist AS shall not be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party?s operations due to simliar causes (including but not limited to war, strike, weather, lack of snow and ice, or other natuarl ocnditions etc).

All guests are adviced to arrange theri own travel insuracne which covers also winter sports, snowmobile tours, boat trips, fishing tours, husky safaris and general winter and summer activities. Please check with your insurance company (insurance can not be issued by Pasvikturist AS!)

Our bank details and contact information

 

Payment must be made prior to departure by cash in our office or bank transfer:
Pasvikturist AS, PO Box 157, 9915 Kirkenes, Norway
Account number: 7595 05 06296
Bank: Den Norske Bank
For payments from overseas: SWIFT: DNBANOKKXXX
International Bank Account Number (IBAN): NO8775950506296

Permanent link to this article: http://www.pasvikturist.no/english/general-terms/