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General terms

General terms and conditions

The reservation must be done in writing form per email. The client gets a booking confirmation incl price per email.
The confirmation of our product is regarded as a binding booking. Pasvikturist AS is then obliged to operate the tour/carry out the service.

If the tour or experience is cancelled or not operated by Pasvikturist AS, all payments made to Pasvikturist AS will be refunded.
Many of our winter activities are subject to change due to weather- and ice conditions. As a responsible tour operator Pasvikturist AS reserves the right to change the routing and the duration of the excursions due to security matters. In case of such changes no claim for refund possible. Northern lights can never be guaranteed on the excursions.

When the product is ordered and confirmed, this is a binding booking.
You can find the detailed terms of cancellation for the different products on  this page.
The product must be paid for in advance, unless otherwise arranged.
We will send you an invoice or charge your credit card. This will be arranged with the client in advance.

Pasvikturist AS will emphasize that participation on excursions happens on the participants’ own responsibility. The tour operator assumes no responsibility for the financial consequences of potential accidents / injuries that might occur during the activity. Pasvikturist recommends to draw a travel / accident insurance.

Visa application

If the application has been lodged with the Russian Consulate, the client must cover the cost of the visa regardless of the timing of the cancellation.

Bus tickets Russia

In the event of cancellation after the ticket is issued and up to 72 hours before departure, amount paid will be refunded minus service fee – 100 NOK per person.
Cancellation less then 72 hours before departure – 100%  must be paid.

Tours  – Packages – Transfers

Tours without accommodation, 1-9 person
In the event of cancellation 2 weeks or more prior to the tour, no cancellation fee applies.
In the event of cancellation less than 2 weeks until 72 hours prior to the tour: 250 NOK per booking (service fee).
In the event of cancellation less than 72 hours until 24 hours piror the tour: 50% of the total fee must be paid.
In the event of cancellation less than 24 hours prior the tour: 100% of the total fee must be paid.

All tours (excl and incl accommodation), Groups from 10 persons
In the event of cancellation from the booking confirmation is received until 4 weeks  prior to the tour: 500 NOK per booking (service fee).
In the event of cancellation less than 4 weeks until 72 hours prior to the tour, 50% of the total fee must be paid.
In the event of cancellation less than 72 hours prior to the tour, 100% of the total fee must be paid.

All tours incl accommodation, transfer Finland and Russia, 1-9 persons
In the event of cancellation from the booking confirmation is received until 2 weeks  prior to the tour: 250 NOK per booking (service fee).
In the event of cancellation less than 2 weeks until 72 hours prior to the tour: 50% of the total fee must be paid.
In the event of cancellation less than 72 hours: 100% of the total fee must be paid.

 

Our bank details and contact information

 

Payment must be made prior to departure by cash in our office or bank transfer:
Pasvikturist AS, PO Box 157, 9915 Kirkenes, Norway
Account number: 7595 05 06296
Bank: Den Norske Bank
For payments from overseas: SWIFT: DNBANOKKXXX
International Bank Account Number (IBAN): NO8775950506296

Permanent link to this article: http://www.pasvikturist.no/english/general-terms/